AB TP-SIU General Terms and Conditions

Last Reviewed: 02/06/2025

1. Public

1.1. These general terms of service ("Terms") govern your use of GoSuomiCab (hereinafter "Service Provider") mobile application and/or website service ("Service"). The Application is owned by the Service Provider, which is a limited liability company AB TP-SIU Oy established in Finland:

  • Business ID: 3114073-5
  • Address: c/o 6th floor, Alberga Business Park, Bertel Jungin aukio 5, 02600 Espoo.

1.2. Through the Application, a private user ("User") receives a personal right to use the Service Provider's Service, its content, and functionalities in accordance with these terms. By using the services of the Service Provider, the User can order taxi services.

1.3. Users must read these Terms carefully and accept them before using the Service. If the User does not accept these Terms, the User may not use the Service.

1.4. These Terms completely replace previous agreements or arrangements between the Service Provider and the User.

1.5. When a User uses the Service Provider's mobile application or online service, the User must accept these Terms. Acceptance of the terms constitutes a contractual relationship between the User and the Service Provider.

2. Third-Party Services

2.1. The Service Provider acts as an intermediary between the User and third parties to enable the provision of Third-Party Services. The Service Provider does not provide Third Party Services. All third parties are independent operators, registered companies, or other legal entities that do not operate under the Service Provider.

3. Access to the Service

  • 3.1. The Service is provided to the User free of charge for personal use.
  • 3.2. The Services and their content, including trademarks, trade names, product information, and images, are the property of the Service Provider. The Service Provider grants the User a personal right of use valid until further notice in accordance with these Terms.
  • 3.3. Users may terminate their license at any time by deleting the application or otherwise ceasing to use the Service. The license is non-exclusive and non-transferable.
  • 3.4. Users may not use the Service in violation of these Terms, the law, or good practice. The use of the Services must not cause harm, damage, or disturbance to drivers, vehicles, or third parties.

4. Use of the Service

  • 4.1. The User can access the Service by downloading the mobile application or using the website.
  • 4.2. A stable network connection is required to use the Service. The User is responsible for acquiring a network connection and any associated data consumption costs.
  • 4.3. To access all features of the Service, Users must register and maintain a personal account. Users must be at least 15 years old to create an account and are responsible for ensuring the accuracy of their personal information.
  • 4.4. Users may be required to identify themselves to verify their account. Failure to do so may result in restricted access.
  • 4.5. By using the Service, Users can order licensed taxis that meet the Service Provider’s quality and safety requirements.
  • 4.6. Users are responsible for ensuring the accuracy of their pickup address. No compensation is provided for incorrect pickup information submitted by the User.
  • 4.7. Location-based services may not always provide exact addresses. Users must verify their pickup location before confirming a ride.
  • 4.8. The Service Provider may temporarily restrict access to the Service if fraudulent or non-compliant activity is suspected.

5. Obligations of the User

  • 5.1. Users must comply with all applicable laws when using the Service.
  • 5.2. Users must not cause harm, inconvenience, or property damage to third parties or the Service Provider.
  • 5.3. Users must provide accurate and complete information during registration and maintain the confidentiality of their login details.
  • 5.4. If Users suspect unauthorized access to their account, they must notify the Service Provider immediately.

6. Price Determination, Fees, and Payment

  • 6.1. The Service Provider reserves the right to charge fees for additional services or features.
  • 6.2. Users agree to pay the fare displayed at the time of booking, which constitutes a binding price.
  • 6.3. Cancellation Fees for Reservations and No-Shows:
    • CabVan: €25
    • CabVIP: €20
    • CabEarth: €15
    • CabPet: €12
    • CabRide: €10

    Grace Period for No-Show Riders:
    3 minutes free + 2 minutes at €0.50 per minute.
    After the grace period, the ride will be marked as a no-show, and the cancellation fee will apply.

  • 6.4. All fares include VAT 14%.
  • 6.5. Misuse of the Service resulting in damages (e.g., excessive cleaning or repair costs) will incur additional charges.
  • 6.6. Payments are processed through secure third-party systems. The Service Provider does not store payment details.
  • 6.7. Promotional codes and credits are subject to separate terms and cannot offset cancellation fees.

7. Data Protection and Processing of Personal Data

7.1. Personal data is processed in accordance with the Service Provider's Privacy Policy, which complies with GDPR and Finnish law.

8. Liabilities and Indemnification

8.1. Users are liable for damages caused by violations of these Terms or applicable laws.

9. Limitation of Liability

  • 9.1. The Service is provided "as is." The Service Provider is not liable for errors, omissions, or service disruptions.
  • 9.2. The Service Provider’s liability is strictly limited to €500 per claim and covers only direct damages resulting from technical errors or negligence in the operation of the platform. This limitation does not extend to issues related to the transportation services provided by independent drivers or taxi companies.

10. Termination

  • 10.1. Users may terminate their account at any time.
  • 10.2. The Service Provider may terminate accounts for violations of these Terms or applicable laws.

11. Applicable Law and Dispute Resolution

  • 11.1. These Terms are governed by Finnish law.
  • 11.2. Disputes will be resolved in the District Court of Helsinki unless referred to the Consumer Disputes Forum.

12. Role and Responsibilities of the Platform

12.1. GoSuomiCab acts solely as an intermediary. Drivers are independent contractors, and the Service Provider is not liable for their actions or omissions.

13. Other Provisions

13.1. The Service Provider reserves the right to amend these Terms.

By accepting these Terms, you agree to be bound by them.